Refund and Returns Policy

1. General Policy

At acego, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a return or refund in accordance with the conditions set out below.

2. Eligibility for Returns

2.1 Time Frame

Requests for returns must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Items

• Items must be unused, in their original packaging, and in the same condition as when delivered.
• Products that have been altered, damaged, or worn will not be eligible for a refund.

2.3 Non‑returnable Items

The following categories are non‑returnable unless they arrive defective or incorrect:

• Personalized or custom‑made products
• Clearance or final‑sale items
• Digital downloads and software licenses

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2 Return Authorization

After reviewing your request, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.

3.3 Shipping Costs

Unless the return is due to a defect, error on our part, or a damaged shipment, you are responsible for all return shipping costs. We recommend using a trackable shipping service.

4. Refunds

4.1 Refund Method

Refunds will be processed to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2 Refund Amount

The refund will include the product price minus any original shipping charges, unless the return is a result of our error.

4.3 Partial Refunds

Partial refunds may be issued for items that are returned in a condition that does not meet the eligibility criteria but are otherwise acceptable.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receipt. We will arrange for a replacement or a full refund, including any shipping costs incurred.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues promptly.
• Follow the return instructions and include the RMA number on the return package.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. In the event of a conflict between this policy and local law, the latter will prevail.

8. Contact Information

If you have any questions regarding this policy, please reach out to us:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: acego Store,